EMT Practice Test

1. Question Content...

---

Question1: A user's computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?

Question2: A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous login across the network, some of which are attempting to access workstations and servers to which the user does not have access.
Which of the following should the network administrator do NEXT?

Question3: A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change management best practices, which of the following actions should a technician perform NEXT?

Question4: A corporate fileshare holds files for multiple departments. Individual users in each department create reports that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that encrypted all of the documents on the fileshare. The software asked for money to be transferred via cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the ransom. Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?

Question5: Ann, an employee, has been trying to use a company-issued mobile device to access an internal fileshare while traveling abroad. She restarted the device due to a mobile OS update, but she is now unable to access company information Ann calls the help desk for assistance, and a technician verifies she can make calls and access websites Which of the following should the technician suggest NEXT to try to fix the issue?

Question6: A user reports malware activity on an isolated workstation used for testing It is running an end-of-life OS. and a USB drive is the only method used to transfer files After removing the malware and replacing the USB drive with a brand new one. the technician gives the approval to use the equipment. The next day the user reports the same malware activity is present after powering on the system Which of the following did the technician forget to do to prevent reinfection?

Question7: Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

Question8: A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the following MOST likely explains the compromised accounts?

Question9: A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician?

Question10: A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?

Question11: Which of the following key and mouse combinations can be used to run an application as a different user?

Question12: A technician configures a switch for an enterprise to use 802.1X. Which of the following logical security concepts uses 802.1X?

Question13: Joe, a user. is unable to log into a laptop using his proper network credentials because of an incorrect username or password However. Joe is able to log in without issue to a coworker's PC using his credentials. Which of the following is the MOST likely cause of the issue?

Question14: A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan?

Question15: Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

Question16: Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

Question17: A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information. Which of the following BEST describes the technician's concern with loading this application on the user's computer?

Question18: Joe, a user, believes his computer is infected with malware. The device is having difficulty accessing some websites, and web services are not responding from any of the web browsers, although Joe can access these services from his smartphone without issue. The computer's malware scanner has the latest definitions installed. Which of the following would BEST explain why the computer is functioning this way?

Question19: A technician is adding a folder lo a structure that Is several levels down from the top level. The technician wants to make sure the new folder will have the same permissions as the top level Which of the following should the technician configure?

Question20: An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?

Question21: Which of the following would MOST likely be used in secure client-server communication?

Question22: Which of the following installation methods allows a technician to install Windows from a remote location

Question23: A technician is troubleshooting a home WiFi router that is used by a small company of 30 employees. The business is experiencing intermittent wireless connectivity issues. Which of the following is the MOST likely cause of the issues'?

Question24: A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

Question25: Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle. Joe contacts a technician to identify potential issues with the mobile device, as his usage patterns have not changed over the past month. Which of the following is MOST likely causing this issue?

Question26: A user's PC has been running slowly. The user says there have been no changes to the PC Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?

Question27: An application is installed and configured locally on a workstation, but it writes all the save files to a different workstation on the network. Which of the following accurately describes the configuration of the application?

Question28: A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)

Question29: Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.
Which of the following should the technician have covered previously as part of the original repair?

Question30: Which of the following variable types should be used to store the data "Chicago" within a script or code?

Question31: Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized. Which of the following messages will be displayed?

Question32: A systems administrator creates a new folder in the user profile. The administrator wants it to have different NTFS permissions than its parent folder. Which of the following settings should the administrator change?

Question33: A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?

Question34: A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?

Question35: A technician just finished using BiteLocker to Go. The technician MOST likely encrypted:

Question36: A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network?

Question37: Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

Question38: A user spills a small amount of toner from a laser printer onto the floor. Which of the following is the safest way to clean up the toner?

Question39: Which of the following is an example of PHI?

Question40: A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

Question41: A remote user has reported a suspicious pop-up. and a technician is troubleshooting the user's laptop. The technician needs to connect securely to the computer to view the user's screen and investigate the issue Which of the following should the technician use?

Question42: A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected. II the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?

Question43: Which of the following would BEST support an 8TB hard drive with one partition?

Question44: An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted emails, thanking her for subscribing to an organization's mailing list. Which of the following should be performed to remove and prevent any further emails from this organization?

Question45: A technician is repairing a computer. Which of the following should the technician do to protect the computer from accidental voltage spikes?

Question46: Which of the following Microsoft operating systems defaults to a tiled menu instead of the desktop?

Question47: A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

Question48: A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?

Question49: A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?

Question50: An administrator needs to uninstall an update on a Windows 7 computer. Which of the following Control Panel utilities would make this possible?

Question51: A user in a SOHO wants to allow Joe, a remote technician, to connect securely to the user's workstation Joe informs the user that the VPN was successful, but he still cannot connect. Which of the following settings in the SOHO router MOST likely need to be adjusted?

Question52: A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears.
You have previously inserted a Windows 7 installation DVD into the DVD-ROM.D18912E1457D5D1DDCBD40AB3BF70D5D Please repair this failure without overwriting the customers' local user profiles.
INSTRUCTIONS
Use the Windows recovery and repair utilities to remediate the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question53: A user is unable to open a document on a shared drive from a Linux workstation. Which of the following commands would help the user gain access to the document?

Question54: Which of the following employs content filtering to prevent data leaks within an organization?

Question55: A technician is working on an infected computer After running a scan and removing the malicious software, only one issue remains. When opening up the browser, it is redirected to an unwanted site The technician checks the home page settings, and they are correct. The technician types the home page address in the browser, and it is still redirected. Which of the following does the technician need to edit to resolve this issue?

Question56: A user's laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes The user needs to change the settings for this option. Which of the following Control Panel utilities allows the user to make the adjustment?

Question57: A Linux user wants to use the grep command to identify every file name in the current directory that contains the word "mandatory." Which of the following commands would BEST accomplish this?

Question58: The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned the data could be compromised if the laptop is lost or stolen. Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?

Question59: Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

Question60: A user's desktop icons appear much larger than before, and the display colors look unusual A technician runs hardware diagnostics but finds no issues. The system logs show the update service ran last night; however, no new applications were installed. Which of the following is me BEST solution?

Question61: A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

Question62: A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage: and it looks fine during the day. The slowdown is MOST likely being caused by too many:

Question63: An administrator is investigating intermittent, slow performance of a web server. The administrator performs a virus scan on the server but finds there is no infection present. Which of the following should the administrator do NEXT to mitigate the issue?

Question64: A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

Question65: The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: \Program Files\Business Application\file1.wrk - Access is denied.
Which of the following would be the MOST secure solution to this error?

Question66: A window appears on a user's screen staling the computer's files have been encrypted and an access code must be used to unlock the user's dat a. This is an example of:

Question67: A computer running Windows 7 has an icon that has the appearance of an unlocked padlock with a yellow warning graphic. This icon advises the user that:

Question68: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

Question69: Which of the following technologies is used by malicious employees to obtain user passwords?

Question70: A user attempts to log in to a Windows PC, but the computer returns to the login screen after entering the correct username and password. A technician inspects the logs in Event Viewer and finds a message that corresponds to the user's login attempts:
The user profile for Userl5 could not be loaded. Ntuser.dat is missing or corrupt.
Which of the following would be MOST appropriate for resolving this issue?

Question71: Which of the following file types should be opened when executing a PowerShell script?

Question72: Which of the following Windows versions introduced using applications in the Metro interface?

Question73: Joe, a user, notices someone use his computer while he was on break, Joe's browser history reveals searches for websites he did not visit. The local print also has document in the output tray with someone else's PII. Which of the following steps should Joe take to prevent unauthorized access of his account.

Question74: A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

Question75: A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly. Which of the following should the technician attempt that will MOST likely resolve the performance issue?

Question76: A customer recently upgraded from Windows 7 to Windows 10. The customer lost access to certain network shares, and the system keeps preventing the user's access. Which of the following is the MOST likely cause of the issue?

Question77: A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?

Question78: A technician is selling up a new virtualization server which will be initially used to host a client VM that will manage print jobs. The client, however, has future plans lo utilize the server to host other VMs. Which of the following should the technician implement to ensure maximum uptime of the client VM?

Question79: Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Question80: A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

Question81: Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger.
Which of the following would be the BEST resolution to Ann's issue?

Question82: Ann a customer, allowed someone else to use her computer, and now some web pages do not display correctly in the browser A technician determines many of the browser settings live been changed Which of the following Control Panel utilities should the technician use to reset the browser settings to the defaults?

Question83: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hot-spot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hot-spot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hot-spot on her phone, and the speed test result on that hot-spot is 15Mbps. The technician checks the hot-spot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

Question84: A technician is able to connect to a website: however, the technician receives the following error, when alternating to access a different website: Page cannot be displayed. Which of the following command line tools would be BEST to identify the root cause of the connection problem?

Question85: A user wants to see the workstations present on the LAN in a workgroup environment. Which of the following settings must be enabled to make this possible?

Question86: An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

Question87: A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue?

Question88: A user can no longer edit files on the company shared drive. The user previously used has access to these files. A technician verifies the user can view the folders but cannot open any subfolders or folders. Which of the following must happen to fix this issue?

Question89: Ann, an end user, is utilizing a styles on her table. The recognition point is off when she uses the stylus, but it registers In the correct spool when she her finger. Which of the following would be the BEST resolution to issue?

Question90: Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:

Question91: A desktop technician needs to replace a laptop's SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?

Question92: Following instructions from the help desk, a company employee turns off a workstation that has a suspected ransomware infection. A technician is dispatched later to investigate the workstation Which of the following should the technician perform FIRST?

Question93: A systems administrator created a policy that should create a shortcut on a user's desktop Shortly after the policy was created, a technician inspects the user's desktop and notices the shortcut is not present. The administrator verifies that the policy was created correctly and that it is being applied to the user's account. Which of the following will MOST Likely resolve the issue Immediately without interrupting the user's session?

Question94: A user wants to use a computer to access files on a nearby laptop Both computers can ping each other, but the user is unable to access any remote files. Which of the following settings should the user change to resolve the issue?

Question95: A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?

Question96: An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

Question97: A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers.
Which of the following data destruction methods should the technician perform to ensure the data is removed completely?

Question98: A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

Question99: Which of the following is the MOST secure wireless security protocol?

Question100: An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster. In addition to the generators and UPS systems, which of the following should the technician recommend testing?

Question101: Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?

Question102: A technician recently built a gaming PC with a multicode CPU, 32GB DDR4 memory, a 1TB SSD. and a high-end GPU The technician installed the OS and a new game but noticed the frame-rate performance was much lower than expected Which of the following should the technician do NEXT to address the performance issues?

Question103: Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit?

Question104: A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?

Question105: A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet.
Which of the following should the technician check FIRST?

Question106: A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?

Question107: A technician is scheduled to upgrade a grocery store's network equipment at 11 00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician to start the upgrade early Which of the following is the NEXT step the technician should perform?

Question108: Which of the following is the maximum RAM limit of a Windows 32-bit version?

Question109: A technician is using a CLI to perform tasks on a Windows OS. The technician needs to determine which ports are being utilized for TCP listening. Which of the following commands should the technician use?

Question110: A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the technician use FIRST?

Question111: A user brings in a home desktop computer for cleaning. Upon opening the computer, a technician finds large amounts of dust and dirt inside. Which of the following should the technician use to remove the excess dust and dirt?

Question112: A Mac user needs to configure a network device using a serial connection to enable a remote network connection. Which of the following utilities would MOST likely be used to make the necessary changes?

Question113: A technician needs to deploy a remote access technology to be able to access desktop computers. When a technician logs in to a user's computer, the user and the technician must be able to see the desktop simultaneously and use the mouse and keyboard. Which of the following would be BEST suited for this task?

Question114: Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols?

Question115: An administrator is creating a new user account and wants to grant access to only the resources required to perform the user's assigned job duties. Which of the following will the administrator MOST likely use?

Question116: Which of the following OS installation methods provides previously unavailable features and functionality white maintaining user settings?

Question117: An administrator wants to deploy updates during the company's off-hours. Which of the following properties should the administrator implement to facilitate the deployment of the updates?

Question118: A company seized an employee's laptop due to illegal activity. The computer has been locked in an office until it can be turned over to authorities. and no one is allowed to log on to it Which of the following policies is this an example of?

Question119: A technician is troubleshooting a network connectivity issue on a Linux workstation. Which of the following commands would help the technician gain information about the network settings on the machine?

Question120: A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

Question121: The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable. Which of the following methods should the technician use to meet the requirement?

Question122: A corporate network was recently infected by a malicious application on a flash drive that downloaded sensitive company files and injected a virus, which spread onto the network Which of the following best practices could have prevented the attack?

Question123: A technician is developing a backup and disaster recovery plan for a customer. The customer requires quick file recovery when necessary, but wants to ensure recovery is possible in case of a complete disaster, with data loss of no more than three days. Which of the following backup procedures should the technician suggest to BEST meet the customer's needs?

Question124: A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem Which of the following would MOST likely fix the issue?

Question125: A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

Question126: A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage.
Which of the following would the project team MOST likely add to the SOW?

Question127: A technician is reviewing system updates. Some of the updates address vulnerabilities found in mission-critical servers, and they need to be performed immediately. Which of the following should the technician perform FIRST?

Question128: Which of the following uses a remote access server to forward a user's logon password to an authentication server, allowing or denying access to a system?

Question129: Many of the files in a user's network folder have a new file extension and are inaccessible. After some troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them.
Which of the following should the technician do to recover the files?

Question130: A user is unable to get to any internal websites but can access some external websites. Which of the following will MOST likely resolve this issue?

Question131: Joe, an end user, has been prompted to provide his username and password to access the payroll system.
Which of the following authentication methods is being requested?

Question132: Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

Question133: A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

Question134: Which of the following would MOST likely contain troubleshooting guides?

Question135: A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

Question136: Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow. Which of the following is the MOST likely cause of this issue?

Question137: A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company's AUP. Which of the following would be the NEXT appropriate act?

Question138: During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade. Which of the following plans must be implemented to revert back to the most recent version of the firmware?

Question139: A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the devices.
Which of the following will provide the ability to access these devices?

Question140: A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software. Which of the following should the technicians do NEXT?

Question141: A technician is troubleshooting a computer that may have some corrupt operating system files. Which of the following command line tools should the technician use to check these files?

Question142: A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?

Question143: Which of the following should a technician do FIRST before opening a computer case to replace a part?